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Council's new online route for concessionary bus travel

29 June 2020

Cheshire East Council has introduced a new system to make it easier for older and more vulnerable residents to apply for concessionary travel passes.

The authority and its transport company, Transport Service Solutions (TSS), have created a new online application portal on the council's website. The process avoids the need to physically visit a customer service point, such as the local library, although that facility will resume from 6 July on a phased basis.

The online application route will help to avoid face-to-face contact and is expected to prove convenient and user-friendly. The new system has been approved under data protection regulations and meets accessibility and security requirements

Residents who do not have a computer or someone to assist them, can still apply to the council once libraries and customer service centres are open and operating in line with social distancing and with personal protection measures in place.

The English National Bus Pass will be operating from 1 July. At the same time the council is reverting to pre-lockdown concessionary bus travel arrangements.

From 1 July, free concessionary bus travel will only be available after 9.30am and the half-fare concessionary travel before 9.30 will return, as the country gradually eases out of pandemic restrictions Cheshire East Council and TSS, along with a number of local authorities, lifted the time restriction on free and concessionary bus travel during the lockdown period, enabling older and vulnerable residents to get to supermarkets and access other key services.

As the latest government guidelines could see an increase in passenger demand at peak times, the council is falling in line with neighbouring authorities to avoid any confusion where travel on cross-boundary services is concerned

Cheshire East Council deputy leader, Councillor Craig Browne, said: "We anticipate that many older, disabled and vulnerable residents would prefer a more convenient and safe method of applying for their concessionary bus pass and, if necessary, they can be helped by a family member or friend to do this.

"At the same time, we must try to get the borough's transport economy back on its feet and to revert to the pre-lockdown peak time travel arrangements is a natural step in that direction."

Further information relating to concessionary bus travel, temporary arrangements during the pandemic and the new online application process can be found on the Bus Service Information for Cheshire East

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