Apologies for the disruption recently at the Surgery, but thanks for your patience in the light of the coronavirus problems.
We are going to be working on a telephone consultation system for the time being. The aim being to protect the patients and staff by reducing footfall and risk of exposure in the practice. If it is decided that an appointment is needed with the doctor or nurse, then you should receive some direction on how and when to visit the practice.
Please understand this does mean that there will be a high demand on the telephone lines, which may get worse as staff shortages develop. You can help by using the eConsult service for non urgent enquiries. This is accessed through our website and a doctor will aim to reply to your query by the end of the next working day. Also, if you need to get results or details of your history, remember this information is available through the online access.
The dispensary is still running, but the Reception is limited to the small alcove inside the door, to help reduce infection risk. We are running on high demand and reduced staff numbers, which may in time get worse. We have asked patients to allow 72 hours turn round for prescriptions. Try not to order prescriptions too early and continue to order 1 month's worth of prescriptions.
Online ordering remains the quickest way for you to order and help staff to process your request. If you haven't registered, we would encourage you to do so.
Please keep an eye out for updates on the Surgery website.
Many thanks to all who are helping in their own ways to support the vulnerable and isolated in Chelford and surrounding areas. Please stay safe and continue to work together to help support those in need in our wonderful community.
Drs. Sharjeel Yasin and Helen Thomas