Dispensing Ordering
Please continue to order your prescription in a timely manner and remember that prescription requests take 3 working days to process. Please allow enough time before collecting.
Reminder-Telephone Triage
The surgery is maintaining a telephone triage service prior to any further appointments being made. You will be asked by a receptionist about the nature of your concern and a clinician will call you back to discuss your symptoms. If clinically necessary the Dr will arrange a face to face appointment. We are aiming to process all appointments on the same day. If you need to speak to a Dr please call as soon as possible, ideally in the morning. Only urgent calls are processed after 3pm. .
Reminder-No Waiting Room
If you have an appointment arranged at the surgery; please arrive as close to you appointment time as possible, wherever possible please arrive in your car, let reception know you have arrived at the surgery and do not bring pets to appointments. We no longer have a waiting room so you will be asked to wait in your car or outside.
We are open but not for full services
Along with urgent care needs we are routinely providing the following services: Clinical reviews, Medication reviews, Phlebotomy services by prior arrangement, Childhood vaccinations, Cervical smear screening, Asthma & COPD reviews (please note for now these will be via telephone appointment), Diabetes reviews (by telephone review after blood tests have been arranged), Hypertension reviews (please note for now these will be via telephone appointment). At present, we are not able to offer: travel vaccinations, ear syringing, NHS health checks and minor surgery.
Thank you, Chelford Surgery.